/demos/refund-agent
An AI agent that processes refunds end-to-end.
It looks up the customer, applies your policy, moves the money, and writes the reply — and hands off to a human, with full context, when a case isn't clear-cut.
Ticket → policy → decision → refund. Stripe layer mocked for demo; connects to your live account in a pilot.
How a ticket gets resolved
Every ticket runs the same seven steps before a word reaches your customer — or any money moves.
- 01
Ingest the ticket
Reads the message, customer identity, and thread from your help desk.
- 02
Gather the facts
Pulls subscription, payment history, and charge details from billing.
- 03
Retrieve the policy
Loads your refund window and eligibility rules — your policy, not ours.
- 04
Reason and decide
Chooses one path: resolve, ask for more, or escalate.
- 05
Act — or hold
Issues the refund and updates the account. Holds and hands off when unclear.
- 06
Reply to the customer
Writes in your brand voice back in the same thread.
- 07
Log and audit
Records every fact, citation, and decision for traceability.
Ten minutes by hand, or seconds with an audit trail.
Every payment ticket a rep works manually is one this agent resolves, or correctly escalates, in seconds. The build proves the architecture. A pilot proves the number on your queue.
- Resolution rate
- Tickets closed end-to-end without a human, against your last 90 days.
- Escalation precision
- Hands off the cases it should — with no wrong money movement.
- Time to resolution
- Ticket-open to resolved: agent vs. your current baseline.
- Policy accuracy
- Every action audited against your policy on held-out tickets.